Frequently Asked Questions

We provide custom cosmetic formulation, the Accelerated Launch Program, contract manufacturing, LabGrown White Label products, cosmetic biotechnology and research, testing and quality support, and regulatory and market-readiness guidance.

MOQs depend on the formula, fill size, packaging, and manufacturing requirements. Custom manufacturing commonly begins at approximately 500 units per product, while selected LabGrown White Label products may be available in smaller quantities. Contact us to discuss the best fit for your project.

Yes. We work with you from concept through production readiness to develop an original formula around your product brief, target consumer, ingredient preferences, sensory goals, packaging, and target market.

Yes. Our LabGrown collection offers established formulas that can be branded for a faster route to market. Selected products may also support limited customization through our Accelerated Launch Program.

We develop and manufacture a broad range of skincare, body care, hair and scalp care, cleansers, serums, moisturizers, masks, toners, and selected specialty cosmetic formats.

Our manufacturing and quality systems are designed around cosmetic Good Manufacturing Practices and ISO 22716 guidance to support safe, consistent, and well-documented production.

Yes. We can discuss packaging options, sourcing, label printing, and formula–package compatibility. Packaging availability, minimums, testing, and lead times vary by supplier and component.

Yes. Development projects include laboratory samples for evaluation and refinement. The final formula must be approved in writing before production proceeds. Pilot or compatibility work may also be recommended depending on the project.

Timelines vary by project, but taking a new cosmetic product from concept to shelf-ready commonly takes several months and can take as long as nine months. LabGrown White Label and Accelerated Launch projects can often reach the market sooner.

Yes. We support ingredient-list preparation, label and claims review, product documentation, MoCRA-related guidance, and planning for testing and market-readiness requirements. Final responsibilities are defined in the project scope.

We provide limited label-layout assistance and can help coordinate label printing. Complete brand identity, naming, and graphic-design services may require your own designer or agency.

We do not currently provide fulfillment or dropshipping. Finished goods are shipped to you or to the fulfillment partner you designate.

We combine formulation science, biotechnology research, quality and regulatory support, and in-house U.S. manufacturing. This allows us to consider both product performance and commercial production from the beginning.

Send us an inquiry through the contact form and tell us about your product idea, target market, desired benefits, packaging, estimated quantities, and launch goals. You can also download and complete our Product Brief Questionnaire before contacting us.

Payment milestones are stated in your proposal, invoice, or written agreement. Formulation, sampling, sourcing, or manufacturing work begins after the required payment or deposit is received.

No. These fees cover custom professional work and materials and are non-refundable once the work has begun.

Manufacturing deposits become non-refundable once project-specific materials have been ordered, production preparation has begun, or manufacturing has started, as defined in the written agreement.

Custom-manufactured products are produced to the client’s specifications and are generally non-returnable and non-refundable. Any verified quality or manufacturing concern is reviewed under the terms of the manufacturing agreement.

Client-requested changes after approval, project cancellation after work or purchasing has begun, carrier or customs damage, and improper storage or handling are generally not eligible. If Innova confirms a manufacturing error, the available remedy is handled under the written agreement and may include replacement, remake, or credit.

Damage caused by a shipping carrier, customs inspection, or conditions outside Innova’s control is generally handled through a carrier claim. Please inspect deliveries promptly, document any damage, and notify us so we can help provide available shipment records.

LabGrown White Label allows you to select an established Innova cosmetic formula and launch it under your own brand. It provides a faster alternative to developing a completely new formula from scratch.

The LabGrown collection includes selected skincare, hair care, body care, cleansing, and specialty cosmetic products developed by Innova. Availability may vary with raw-material, component, and production readiness.

Selected formulas may support limited changes such as fragrance, color, viscosity, or compatible marketing ingredients through our Accelerated Launch Program. Major formula changes require a custom formulation project.

MOQs vary by formula, fill size, packaging, and component availability. Selected products may begin at lower quantities than full custom manufacturing. We will confirm the applicable MOQ when you choose the product and packaging.

Timing depends on product availability, packaging, labels, testing needs, and order size. Projects using in-stock components can move more quickly, while sourced or customized components require additional lead time.

Yes. Client-supplied bottles, jars, pumps, and boxes may be used after review for compatibility, quality, quantity, and production suitability. Inspection, testing, or handling fees may apply.

We can support ingredient-list preparation, basic label layout, compliance review, and print coordination. Full creative branding and graphic design may require your own designer or agency.

The finished product carries your approved brand and label design. Required responsible-person, manufacturer, distributor, and regulatory information is determined for the project and target market before printing.

Samples are available for many LabGrown products so you can evaluate texture, scent, application, and overall product experience before placing a production order.

Limited adjustments may be possible for selected products. Changes that materially alter the formula, active system, preservation, performance, or manufacturing process are handled as custom formulation.

The FDA does not pre-approve most cosmetic products. Cosmetics placed on the U.S. market must meet applicable safety, labeling, facility-registration, product-listing, and other MoCRA requirements. We help define the documentation and responsibilities relevant to your project.

Payment terms are confirmed in your quote or agreement. LabGrown White Label orders generally require payment before production begins; custom or larger projects may use a different milestone structure.

International shipping may be available depending on the destination and product. The client is responsible for destination-country requirements, import permits, duties, taxes, customs clearance, and local regulatory compliance unless otherwise agreed.

Yes. We can recommend products based on your target customer, price point, ingredient story, desired routine, brand positioning, packaging, and launch goals.

We can provide basic product descriptions, ingredient highlights, directions, and suggested marketing points. Final consumer-facing copy and claims must be reviewed for accuracy and regulatory appropriateness.